At Yellow Cuddles, we want you to feel confident and satisfied with every T-shirt you purchase. If something isn’t right, we’re here to help with a simple and fair return process.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

We accept returns for:

  • Change of mind
  • Wrong size or fit
  • Product not as expected
  • Damaged, defective, or incorrect items

Return Conditions

To be eligible for a return:

  • The T-shirt must be unused, unwashed, and unworn
  • Must be in its original condition
  • Original packaging is recommended (not required but preferred)
  • Proof of purchase (order number or receipt) is required

We allow customers to try on the product, but items should not show signs of use beyond that.

Personalized / Custom T-Shirts

We understand custom items are special.

  • Personalized or made-to-order T-shirts can still be returned
  • However, each request will be reviewed individually by our support team before approval

How to Request a Return

To start a return, please contact us via email:

📧 [email protected]

Include:

  • Order number
  • Reason for return
  • Photos (if item is damaged, defective, or incorrect)

Our team will respond within 2–3 business days.

Return Process

  • Once approved, we will provide return instructions
  • Please do not send items back without contacting us first
  • We recommend using a trackable shipping method

Return Shipping

  • If the return is due to damage, defect, or wrong item → we cover all costs
  • For other reasons (size, change of mind), we aim to support customers as much as possible and may provide flexible solutions

Our goal is customer satisfaction first — we always try to find the best solution for you.

Refund Policy

After we receive and inspect your returned item:

  • Processing time: 3–5 business days
  • Approved refunds issued within: 7–15 business days
  • Refund method: Original payment method

⏳ Depending on your bank, it may take 7–15 business days to appear.

Damaged or Incorrect Items

If your T-shirt arrives:

  • Damaged
  • Defective
  • Incorrect

You can choose:

  • A free replacement, or
  • A full refund

We will prioritize and resolve your issue quickly.

Non-Returnable Cases

We may not accept returns if:

  • The item has been used, washed, or damaged after delivery
  • The return request is made after 30 days
  • The item is returned without prior contact

Order Cancellation

  • Orders can be cancelled within 6 hours of purchase
  • After that, orders may already be processed

Customer Support

We provide support via email to ensure clear and fast communication:

📧 [email protected]